Chicago Tribune — 5 Years Hence [1980 as the Future]

I don’t remember who asked for this memo about the future or why we were looking at “five years hence” (1980).  This is probably one of my earliest “future look” memos.

At the time this was written, the Tribune was publishing both morning and afternoon editions.  Lots of them, as we had just merged the staffs of the afternoon newspaper {Chicago Today} and the morning Tribune. It was a grueling publishing schedule that was truly a 24-hour publishing cycle.

I still like this thought about giving readers more about what a story means.

We need to stop thinking “freshest is best”; a need to end the traditional cycle of publishing edition after edition, sometimes barely enough time to consider what the news means. The Tribune could reduce it cycle to two editions (major remakes) with replate options.  Continue to provide a morning and afternoon edition; new equipment will allow a savings in time – use the savings to give editors and reporters time to include the “what it means” in their story.

Here’s the full memo, a carbon copy from the “copy book” it was written on.

The New Newsroom

One of the challenges for newsrooms in the 1990s was the introduction of pagination technology.  While it was clear that pagination equipment would change how the newspaper would be produced, many managers failed to recognized that installing the new software (and the computers to run it) was an opportunity to rethink the workflow of how a newspaper is produced.

At 1993 Seybold* conference in San Francisco, I gave a talk titled “The New Newsroom.” The subtitles on the PowerPoint reflected my focus:

  1. How technologies are changing organizations.
  2. How organizations are changing technologies.

I argued there was a need for a new type of worker and that managers should worry more than print — audio, fax and video.  Remember, online services were just starting.

My last slide called for “techno-evangelism” and finding the leadership within the newsroom to make the changes needed.  And is a foreshadowing of my future, the slide had these bullet points:

  • Teaching yourself.
  • Teaching your staff.
  • Teaching your boss.
*Seybold Seminars was a leading seminar and “the premier trade show for the desktop publishing and pre-press industry.

Journalists in Charge of Their Own Training

As part of the push to launch Poynter News University, aka NewsU, I wrote an article about the new site for the American Society News Editor publication, the American Editor (November-December 2005 edition).  The key point then (and now) is that journalists needed to be in charge of their own training.

The article explained our philosophy about e-learning and talked about some of early courses, such as “Cleaning Your Copy,” the module created by Vicki Krueger, Poynter director of interactive learning/NewsU.

Here’s what I wrote at the end of the article

Ultimately, NewsU will succeed because journalism will take control of their own training needs and recognize that small investments in time – and money – can make them better at their jobs.

If you want to read the full article, here’s the PDF.

 

Dual Online Strategy Memo

You need to have a memo about the plan, even though there are lots of conversations along the way.  Here’s the memo I wrote John Oppedahl (my boss), editor of The Arizona Republic.  It outlined our strategy to launch on both AOL and on the Web.  And we also had a bulletin board service for home sales.

June 2, 1995

TO:                     John Oppedahl

FROM:               Howard I. Finberg

SUBJECT:         Executive Summary/Online Plan

This is an executive summary of Phoenix Newspapers’ Online Plan:

As outlined in the “Online Opportunities” report, PNI will take a multi-platform (or multi-newsstand approach).  This will allow PNI to control where content is placed and will provide opportunities to reach readers through different services (America Online, the Internet/World Wide Web server and PNI’s existing bulletin board service). PNI will not sign an “exclusive agreement” with any online service, and hence will be free to take advantage of upcoming opportunities in 1996 and 1997 (e.g. Microsoft Network and New Century Network).

The full memo has more details about staffing and revenue expectations.  The revenue was optimistic, but realistic given the AOL bounties.

Young Readers and the Future of the Chicago Tribune

In late 1973 and early 1974 I was part of a committee at the Chicago Tribune.  The committee members were all under 30 and most of us recent hires by the newspaper.  Our task was to explore what the paper should do to attract more younger readers.  This task was less about getting young adults to read newspapers but to read the Tribune instead of the Chicago Sun-Times.  Members of the committee: Ovie Carter, Gary Deeb, Howard Finberg, Clarence Page, Don Pierson, Bill Plunkett, Karen Schickedanz, Rick Soll and Linda Winer.  Here’s what we wrote in our summary:

Simply stated, the Chicago Tribune takes itself too seriously. This is not to diminish its role as one of the nation’s best newspapers. Rather, it is a suggestion that the time has come for the Chicago Tribune to slaughter, once and for all, many of its sacred cows.

Further on, we concluded:

What we are recommending, in a general way, is a relaxation of the restraint that prohibits surprise and thought-provoking material from appearing in the Tribune.   It is not a recommendation to relax or reduce in any  way the standards of journalism: Strict reverence for the facts, a sense of fairness, and an attention to thoro reporting.

Please note the unique spelling of thorough, as the Tribune was still gripped by a style book that used simplified spelling, a cause of the previous owner/publisher:  Col. Robert McCormick.

The  is available as a PDF file: chi trib_young readers group_02_1974

Understanding the Online Future

In early 1994 I was given the task to figure out, with help of some great colleagues, the online future for Phoenix Newspapers [The Arizona Republic, the Phoenix Gazette and the Arizona Business Gazette]. Dave Gianelli and I spent a lot of time looking at different partnerships, such as America Online and Prodigy.  And we also looked at “going it alone” also known as the Web or Internet.  Remember, this was 1994.  The Web was something newer than the online services.  We created a report to help guide the company’s decision.  In the end, we urged a dual approach — partner with AOL [for the cash bounties] and go it alone, via the Web.  At the time, it was a bold and unusual strategy.

The first section is available as a PDF: PNI Online Opportunities Report 01_09_1994

 

Future of Journnalism Education Speech

I gave keynote speech at European Journalism Centre 20th Anniversary celebration in Maastricht, Netherlands, thanks to the director of the EJC’s director, Wilfried Rutten. The speech [PDF link] gave me an opportunity to build upon remarks I made the previous year at the “Picnic” conference.  I was part of a panel that addressed the future of journalism. I also wrote an article for Poynter Online about the topic.  I must admit that I love this line: “Journalism education can’t teach its way to the future.

Here’s the start of the Poynter Online article that captures the spirit of the speech:

As we think about the changes whipping through the media industry, there is a nearby storm about to strike journalism education.

The future of journalism education will be a very different and difficult future, a future that is full of innovation and creative disruption. And, I believe, we will see an evolution and uncoupling between the value of a journalism education and a journalism degree.

When we think about the future, there’s not a single future. The future for a 20-year-old is clearly very different than the future of a 60-year-old. Each will bring a very different perspective.

The future of journalism education is linked to the future of journalism itself. Each is caught within the other’s vortex, both spinning within today’s turmoil of change.

There is a video of the speech on YouTube.

The reaction to both the speech and the article were very good, although it was part of a swirl of postings and speeches about the topic.  With the encouragement of my colleague, Vicki Krueger, I decided that this topic needed continued study and that will lead to other reports and writing.

PRESSTIME magazine April 2009 cover story asking 10 experts to reinvent the core print product

Ten Experts Reinvent the Core Print Product, April 2009

The April 2009 cover story in PRESSTIME, the magazine of the Newspaper Association of America, asked 10 experts — inside and outside the industry — to write a mission statement for today’s core print product, say what they would keep if they were starting a print newspaper from scratch, and predict what that product would look like in two, five and 10 years. The piece was written by Mary Lynn F. Jones.

The guest list: Ken Doctor of Content Bridges and Outsell Inc.; Mario R. Garcia of Garcia Media; Juan Antonio Giner of INNOVATION in Pamplona, Spain; Charlotte H. Hall of the Orlando Sentinel and president of the American Society of Newspaper Editors; Alan Jacobson of Brass Tacks Design; Ted Leonsis of Lincoln Holdings LLC and vice chairman emeritus of AOL; Tim J. McGuire of the Walter Cronkite School of Journalism and Mass Communication at Arizona State University; Alan D. Mutter, the blogger behind Reflections of a Newsosaur; Kenneth A. Paulson of the Newseum; and Howard Weaver, formerly vice president of news for The McClatchy Co.

The story opens by noting that despite the repeated death knells, print still generated the overwhelming majority of newspaper company revenue. Paulson defined the print newspaper’s job as one that should

“accurately reflect what is going on in the community, meet readers’ needs for news and information and act as a watchdog on government”

Mutter argued that the framing itself was wrong:

Even though the newspaper generates 90 percent of a typical publisher’s sales, it is a mistake to think of it as the “core product.” The true core products of a newspaper company are its abilities to produce compelling content, build large audiences, sell advertising and make a profit.

On cutting sections and publication days, Doctor coined a term and a warning:

I call it “dayscrapping,” and it needs to be done judiciously. … Let’s not, above all, fool ourselves. Cutting back the core product doesn’t strengthen it. It may be a necessary evil, but pitching a less-is-more approach to readers won’t fool them.

Hall described the relationship between the two platforms in an image that stuck: print “stops the clock once a day,” and

One is the flowing river, changing constantly; the other is the rock on the shore, fixed and solid.

The predictions varied widely. Garcia expected compact and A4 formats inspired by magazines and books; Paulson expected smaller papers, higher single-copy prices and more reliance on circulation revenue; Hall declined to predict past two years. Jacobson was the most blunt:

In less than a year, there will be very few seven-day-a-week newspapers. In less than five years, newspapers will print for Sunday only. In less than 10 years, no newspapers will be printed.

The article notes that an expanded version of the report, including a podcast, was available at www.naa.org/presstime.

Editor & Publisher feature page from May 5, 2003 by Carl Sullivan on spam filters, ad blockers and newspaper pop-up advertising

Spam Filters, Ad Blockers and a 2003 Warning About Pop-ups

This is a feature by Carl Sullivan in the May 5, 2003, issue of Editor & Publisher about a problem that was just coming into focus for newspaper Web sites: the filtering technologies readers were installing to protect themselves from spam and pop-up advertising were also blocking the e-mail and the ads newspapers were sending.

Sullivan opens with the e-mail news alerts newspapers sent when 15-year-old Elizabeth Smart was found near Salt Lake City in March 2003. Words like “teenager,” “kidnapped,” and “girl” tripped spam filters that mistook the alerts for pornography. Ron Currier, chief technology officer of Boulder-based PublishMail, which handled reader e-mail for more than 30 newspapers, described the result:

They bounced like crazy

The other half of the story was ad blocking. Sullivan cites a March 2003 Forrester Research study showing 14% of online consumers were using some form of ad-blocking software, up from about 1% a year earlier — with another 13% saying they hadn’t known such software existed until the pollsters asked, and would now consider installing it. The article quotes a long list of online newspaper executives on pop-ups, pop-unders, blacklists and whitelists, including Jason Krebs of NYTimes.com, Greg Schermer of Lee Enterprises, Ian Murdock of Hearst Newspapers, Ginger Neal of Freedom Orange County Information, and Jeff Webber of USAToday.com.

I was quoted twice, identified as a principal at the Finberg-Gentry consultancy — my partnership with Steve Gentry, also listed in the article as The Digital Futurist Consultancy — and as a faculty member at the Poynter Institute. The first quote follows a mention of our 2001 report for the Newspaper Association of America, which found that many publishers were generating new print subscriptions through pop-up house ads on their own Web sites:

Web publishers have to wean themselves off those or find additional ways to promote the paper. They were effective, but now’s the time to move off of them or to at least supplement them with banner and tile advertising.

Sullivan notes that we were working on a follow-up report about using the Net to promote print subscriptions, expected to be released by NAA that summer. My second quote closes the piece, alongside PowerOne Media’s David Teitler asking whether the Web would end up an advertising-supported medium at all:

Consumers recognize that there’s value in advertising. The real challenge for Web sites is to find the right visual model that conveys the message in an effective way without angering readers.

That challenge didn’t get any easier. The article also points to what became the answer for a while — contextual “sponsored links” served next to editorial content, then being tested at USAToday.com through Applied Semantics, a company Google had just purchased.

Tablet-style device representing the 2002 promise of mobile computing for newspapers, from an Editor & Publisher column

Take 2 Tablets and Call Me — Mobile Computing, 2002

My column in the April 8, 2002, issue of Editor & Publisher looked at two devices that promised to redefine mobile computing for both newspaper producers and consumers: Microsoft’s forthcoming TabletPC and IBM’s Meta Pad prototype.

The column opens with an admission about where the idea came from:

I want one of those communication pads or tablets you see on some of those Star Trek shows. That’s my idea of personal computing: small, lightweight, and no keyboard.

The TabletPC, about the size of an 8 1/2-by-11-inch pad of paper and running a version of Windows XP, was being built by a variety of hardware vendors with built-in wireless connectivity. I had briefly tested its handwriting recognition at February’s DEMO conference in Phoenix, where the system converted my notes into digital text that could be merged into a Word document. My caveat: I used my “nice handwriting,” and the real test would come with note-taking under deadline pressure. The disappointment was weight — it still felt like a four-pound laptop.

The column also offered practical advice for newspaper information-technology managers: back up reporters’ TabletPCs, understand the legal issues around keeping reporters’ notes in your state, and buy more printers.

No one really trusts computers to safeguard anything.

IBM’s Meta Pad prototype went a different direction — separating the interface from the processing power. At nine ounces and about the size of an inch-thick stack of index cards, it held only a processor, a hard drive, memory, and a docking connector, with five gigabytes of storage. Dock it with a keyboard and monitor and you have a desktop; dock it with a PDA and you have a handheld carrying all your files.

On the consumer side, the column reported on Roger Fidler of Kent State University, who had been pursuing the tablet dream for more than 20 years and was then working on the user interface and templates for an electronic newspaper edition — blending the page-based format of print with hyperlinks and multimedia. Fidler said his work would not be unveiled until September, and told me in an e-mail interview:

Our efforts have focused on the development of a graphically rich, electronic environment for the presentation of newspaper content. Our goals are to enhance the newspaper reading experience and to help make newspapers more compelling in the digital age. We’re also concerned about preserving each newspaper’s brand identity.

The column ran with the standard tagline identifying me as managing director of Finberg-Gentry, the Digital Futurist Consultancy.

Editor & Publisher "Digital Output" column from March 11, 2002 reviewing products from the DEMO 2002 conference in Phoenix

DEMO Models Make Debuts

My “Digital Output” column from the Tech News section of Editor & Publisher, March 11, 2002. The column previews three products shown the previous month at the DEMO 2002 conference in Phoenix, organized by IDG Executive Forums, and notes that DEMO had shifted its emphasis from consumer tools toward infrastructure, enterprise, and mobile-connectivity products. The deck:

These not-ready-for-primetime players could soon land key roles at newspapers

Zinio Systems Inc. (zinio.com) was building an Adobe Acrobat-based system for distributing electronic magazines — the magazine industry’s counterpart to NewsStand Inc.’s newspaper service — with a more compact file size and features for highlighting content and forwarding articles to other readers.

PrinterOn Corp. (printeron.net) was building an Internet-based mobile printing network using the Internet Printing Protocol, already built into devices such as Hewlett-Packard’s JetDirect, aimed at mobile workers who need a hard copy without carrying a printer, with a planned service model for airports and hotels.

Kettera Software (kettera.com) demonstrated AskBox 3.0, a customer-service Web tool shown live on CNet.com, letting site visitors ask questions, gather product information, and give feedback without leaving the page or waiting for a reload.

Digital Output column in the Editor & Publisher Technical section, January 14, 2002, on technologies to watch

Old Technology Is for Museums

My “Digital Output” column for Editor & Publisher, published January 14, 2002, in the E&P Technical section. It’s a start-of-the-year prediction column, written as the newspaper industry came out of the budget-and-staff cutting of 2001, and it lays out six technology areas worth watching.

The framing came from Fleetwood Mac — the subhead read “Let Fleetwood Mac be your guide in 2002: Don’t stop thinking about tomorrow …” — and the column’s central point was that the recession was no excuse to stop paying attention to what was coming next.

My major “Digital Output” resolution for 2002 is deceptively simple: Don’t stop thinking about the future.

The six areas: peer-to-peer technology, which I argued was alive well past Napster and would matter both inside companies and as a link to suppliers; consumer-centric systems, urging publishers to look beyond single-purpose circulation, classified, and e-commerce systems toward one integrated, enterprise-wide approach to customer data; XML publishing; remote digital publishing; wireless inside the company; and wireless for the consumer.

On XML, the column drew the distinction plainly:

HTML (hypertext markup language) is about displaying information. XML is about defining information.

The remote digital publishing section looked at two approaches — the Adobe Acrobat and/or NewsStand Inc. model of compressing a complete newspaper for transmission to a customer’s computer, which The New York Times was experimenting with, and transmitting pages to remote printing equipment. PressPoint Inc. had already gone out of business trying to make the second work; other players named were NewspaperDirect, the Xerox Newspaper Network, and Oc
u00e9 N.V. My conclusion about all of it:

The challenge in all of these systems might be more human than technological.

For wireless, 802.11b and 802.11a and Bluetooth were on the “2002 watch list,” and on the consumer side the column pointed to the Palm OS becoming “more multimedia-centric.” The column ran with the standard tagline identifying me as managing director of Finberg-Gentry, the Digital Futurist Consultancy.

Scanned pages of Stephen Quinn's paper "Media convergence: Implications for journalism education" from Australian Studies in Journalism, 2001-02

Media Convergence and Journalism Education, 2002

This is Stephen Quinn’s paper “Media convergence: Implications for journalism education,” published in Australian Studies in Journalism, Number 10/11, 2001-02, from the School of Journalism and Communication at the University of Queensland. Quinn was then director of the Center for Media Training and Research at Zayed University in Dubai, and he surveys what was, at the time, the newest idea in the newspaper business: the notion that one reporter’s work should appear in print, on the Web, on radio and television, and eventually on a mobile phone.

The paper takes its starting point from the IFRA/WAN “Beyond the Printed Word” conference in Amsterdam in October 2000 — a gathering of nearly 500 senior newspaper managers from more than 40 countries. I was one of the two conference chairs, which is how I turn up in the text and in the references.

The other conference chairperson, Howard Finberg, pointed out the publishing industry’s strength was its staff, and these people would be “called on more and more in this multimedia, multi-task newsroom” (Finberg 2000).

The bibliography entry is a small pleasure to find in a scanned journal two decades later:

Finberg, Howard (2000), The Digital Futurist Consultancy <www.digitalfuturist.com>. [Finberg’s paper was “Classified: Cannibalism or growth impetus”.]

Much of the paper is case studies: the Tribune Company’s three models of “multiple-journalism” at the Chicago Tribune, the Orlando Sentinel and the Tampa Tribune, as described by IFRA’s Kerry Northrup; the Turun Sanomat operation in Finland; Ming Pao in Hong Kong; Singapore Press Holdings; and the Australian cross-media ownership debate. Quinn also gives space to the skeptics, including Walter Kiechel of the Harvard Business Review, who argued news was far more “medium-specific” than the convergence enthusiasts believed.

The section that has aged best is the one on education. Northrup frames the problem as a chicken-and-egg relationship between the schools and the industry:

“Do you train journalism students for the jobs that exist today so that when they graduate they can be employed? Or do you train people for the skills that they’re going to need in the news organisation tomorrow so that when the newspapers come along and say ‘we need a new generation of journalists’ they have people to pick from?”

And John Pavlik, then executive director of the Center for New Media at Columbia’s Graduate School of Journalism, argues that most American journalism programs were still organized along “early twentieth-century technological lines”:

“Rather than learning to be newspaper, magazine, television, radio or online reporters, they should simply be taught to be journalists working in a digital age” (Pavlik 1998).

Quinn’s conclusion is blunt — “Convergence is inevitable” — and his prescription is training, on the theory that news organizations would have to spend money teaching their own staffs, and that journalists would need to embrace what he calls lifelong learning.

That last point is why I’ve kept this one. The training gap described here is precisely the problem I spent the following decade working on at the Poynter Institute, building News University as a way to deliver journalism training online, affordably, to people who were never going to get to a week-long seminar in Reston or St. Petersburg. The industry’s appetite for paying for that training turned out to be a lot smaller than the industry’s appetite for talking about convergence.

Reading this in 2026, the vocabulary is what dates it. Nobody says “convergence” or “multiple-journalism” anymore, because the argument is over — every newsroom is multi-platform, every reporter shoots video, and the mobile phone Quinn treats as an emerging distribution channel is now the primary one. What did not get settled is the harder question underneath: who pays to teach people the work, and whether journalism schools train for the job that exists or the one that’s coming. Substitute “AI” for “XML” in these pages and the debate reads as current.

Editor & Publisher column page on newspaper technology trade shows, November 2001

Our Trade Shows Need New Tricks

A column I wrote for Editor & Publisher‘s technical section, published November 19, 2001, arguing that the Internet had drained some of the excitement out of newspaper technology trade shows such as the Newspaper Association of America‘s Nexpo and Ifra‘s Expo 2001 in Geneva.

The piece notes that while attendance had been hurt by industry belt-tightening, the deeper change was elsewhere:

I decided the Internet was the culprit. It has stolen the thunder of new-product rollouts that used to rumble through the aisles of convention halls.

The column looks at three activities — product demonstrations, industry trends, and peer experiences — and how each had already moved online. Product specifications and FAQs were posted on company Web sites, some with interactive demonstrations. Trend-spotting, once assembled from bits of vendor conversation, had become overwhelming:

Those digital pieces of information have turned into large balls of string, almost too large to unravel.

And e-mail and discussion forums had replaced some of the after-hours “peer get-together” sessions where attendees once got “the skinny” on which systems worked and which ones didn’t.

Rather than declaring trade shows finished, the column offers suggestions for vendors: more formal industry discussions on the showroom floor, more direct acknowledgment that no single vendor can supply every solution, more dialog with customers and noncustomers about shared business challenges, and more vision.

None of what I suggest should take away from the experience of “kicking the tires” on the software and hardware being shown at various expos.

The column ran with a note identifying me as managing director of Finbereg-Gentry, the Digital Futurist.

Editor & Publisher technical column from October 22, 2001 about 802.11b WiFi and wireless workplace connectivity

Time to Unwire the Workplace? A 2001 Column on WiFi

This is a column I wrote for Editor & Publisher, published October 22, 2001, in the magazine’s technical section. At the time I was managing director of Finberg-Gentry, the Digital Futurist Consultancy, and the column grew out of a few days spent watching more than 40 product demonstrations at the DemoMobile conference in La Jolla, Calif.

I opened by making clear what the column wasn’t about — selling news to tiny screens, which was the fashionable wireless topic of the moment.

THIS COLUMN IS NOT ABOUT trying to sell news and information via wireless services. So stifle that yawn. It is an early alert about interesting innovations in wireless workplace connectivity and tools that enable mobile workers to do their jobs better and faster.

The technology I singled out was 802.11b — already being called WiFi — which I described as the equivalent of a wireless Ethernet moving data at 11 megabytes per second. I had been carrying an 802.11b PC card on the road for a year, and noted that airports, universities, hotels and even some Starbucks locations were installing hubs. MobileStar had arranged to put hubs in American Airlines’ airport clubs. My advice to newspaper IT managers was to start thinking about how they would supply and support this new way of staying connected for reporters and sales staff.

The second half of the column was the part I cared more about: using wireless inside the building, in the departments that the wiring never reached.

The technology revolution, for the most part, has left behind mailrooms, pressrooms, and distribution centers. Wireless connectivity will bring instant data access to all departments.

I used UPS as the model — finger-worn bar-code scanners talking via Bluetooth to a wearable terminal, which fed the tracking database over an 802.11b network in real time. The newspaper equivalents were easy enough to imagine: tracking pallets of inserts as they moved to distribution centers, scanning bar codes on press plates as they went on the press, or simply giving production supervisors without fixed desks access to company network services. I also mentioned AvantGo, whose Mobile Delivery package-tracking system was announced at DemoMobile, and whose tools a number of newspaper online departments were already using for news content.

The closing point wasn’t really about wireless at all:

Wired or wireless, it’s all about sharing data quickly and simply.