“Digital Strategy” Items

State of Newspapers on the Web, 2001

A 2001 report by the research company The Yankee Group has some very interesting observations about the future of the print media in the online world.  From the summary:

Our Interactive Consumer (IAC) Survey 2000 reveals that online consumers are going to the Web in search of news content. One quarter of online consumers rank looking for national news as one of their top three activities online, and 35% visit their local newspaper online at least daily or once a week. While newspapers have been subjected to harsh criticisms in regard to their online strategies over the past few years, they have a lot to bring to the table in the online world, especially when it comes to serving their local communities.

A very optimistic view of the ability of many newspaper publishers and companies to leverage their content into a new medium.  The report correctly, in my opinion, highlighted some of the challenges that newspaper companies face:

  1. Commoditization: The immediacy and dynamic nature of Web content has pushed journalistic deadlines to seconds rather than minutes and has made news so readily available that not only is it “old” as soon as it is posted to a Web site, but it has become a commodity. We are reaching a point when consumers can get their news whenever and however they want it. This poses a significant threat to print newspapers because consumers have more sources to turn to for their news than ever before.

  2. Sluggish Migration of Newspapers to the Online Channel: Although some newspapers such as the San Jose Mercury News, which started publishing its Mercury Center site (now known as bayarea.com) online through AOL in May 1993, are considered by many to be Internet pioneers in the newspaper industry, others have been slower to develop their online strategies. The Newspaper Association of America estimates that approximately 10% to 20% of all daily newspapers still do not have an online presence.

  3. Cannibalization of Subscription Revenues: One of the most serious charges levied against online newspaper editions over the past few years is that of cannibalization. By offering news online for free, newspapers–so the theory goes–are in effect cannibalizing and killing their print sales channel. In addition, most of the content offered in the print edition is also offered online. Given this situation, why would consumers choose to maintain a subscription to the print edition when they can receive the newspaper online for free? This argument has also fueled speculation that the Internet will cause the demise of the print newspaper industry.

Interestingly, the report didn’t write much about the cannibalization of advertising revenues, especially classified advertising.

Review of Local Websites, 1999

In 1999, the PAFET group did an important information sharing project. Each group reported on their web site strategy and methods used to execute that strategy, marketing implementations, measurement of success, content mix and traffic.  Among the newspaper sites that reported was:

  • The Arizona Republic, AZ
  • Dallas Morning News, TX
  • Providence Journal, RI
  • St. Louis Post-Dispatch, MO
  • News & Observer, NC
  • The Press Enterprise, CA
  • Sacramento Bee, CA
  • Star News, IN
  • Star Tribune, MN
  • Town Talk, LA

There is also a table that compares all of the website traffic among PAFET members.

Electronic Newspaper of the Future, 1992

One of the more innovative folks in the design universe was a professor from Spain, Dr. Juan A. Giner.  Giner was at the School of Journalism  at the University of Navarra. In 1992, he asked several folks for their thoughts about electronic newspapers.  This is before the Internet.  I think he was using some of the information for a research paper and for a presentation at the Summit Meeting of Editors and Publishers, a European conference, I’m guessing.

Here’s what I wrote, the conclusion of my thoughts, sent via FAX:

They have information to sell, regardless of the form it takes to reach the reader. Unfortunately, only a few see the road ahead; too many are looking behind at the road they have just traveled.

If the current leadership fails in understanding the market place or fails to adjust to the needs of the news consumer, then the consequences will be two-fold:

• Many more companies will go out of business.
• Many more companies will be bought by those who understand the needs of the marketplace and replace those publishers and editors who do not.

The future will belong to the quick and smart. Be neither quick nor smart and you’ll be out of the game.

It was fun to think about the future.

The Future, a 1997 Memo

This is a memo I wrote to fellow executives at the Arizona Republic and Phoenix Gazette in early 1997.  It outlines some of my views on the importance of online services and about the reorganization of a newsroom to have a great mix of skills among editors.

The overall direction that I see journalism [and journalists] heading in the next five to 10 years is one of multi-skilled individuals. These will be the people that will succeed and prosper in the next century. In a sense, we will be going back to our roots – the small town publisher/editor/reporter/ad salesman – to find models that put more responsibility for all aspects of journalism in the hands of the source. If good journalism is good story telling, let’s put all the story telling tools into everyone’s hands and give them the access to information to help tell their stories.

I’m pleased that I was right on some of the points I raised, albeit a bit too optimistic.

A Blueprint for Building Online Services, 1995

Where to start? That was the question many newspaper publishers were asking in 1995. At least when it came to creating a digital / electronic version of the print newspaper.   The Newspaper Association of America’s [NAA] New Media Department published what they labeled as the first in a “series of executive strategy reports” to help companies get “on-line.”

From the opening section:

Where to start in choosing an electronic newspaper publishing platform depends in large measure on the company’s broader goals. With that in mind, and in deference to the non-wired, there are several valid goals that may propel news operations into interactive media.

The report was titled “Opportunities in Anarchy: A blueprint for building online services”. It is an interesting look at recent history.  There are examples from some of the newspaper digital pioneers. And there is a list of newspapers that were on the World Wide Web as of May 25, 1095. The list fit on a single page.  It was authored by Melinda Gipson and overseen by NAA New Media Department Director Randy Bennett.

Convergence and the Corporate Boardroom

In early December 2002, I published an article for Poynter Online based on a speech I gave at the opening of Newsplex, a prototype newsroom of the future, at the University of South Carolina. Newsplex was a cooperative project between private and public media organizations and academia at the USC’s College of Mass Communications and Information Studies.

My topic was convergence and the changing media corporate culture. I talked about how before convergence can succeed in the newsroom, it has to be adopted in the boardroom, where major cultural and business changes are also needed.  Here’s a taste of the article:

The bigger issue isn’t whether we can change the corporate culture of the boardroom to embrace convergence. Rather, it’s the need to focus on learning and adjusting the characteristics of the entire organization.

With education we can affect the learned behaviors of the media industry’s leaders, its journalists and other workers.

And when I talk about the media industry leaders, I am not talking about just the people who sit in the boardrooms. Leadership includes managers and staff members, who actually can be more influential than their bosses.

Survey of the Online Consumer, 1994

In the spring of 1994 the Interactive Services Association conducted its third annual survey of online users. The report was released in spring 1995. The survey goal was to better understand how online [and early Internet / Web] users went about their cyber business.

These four services represented 85 per cent of the total consumer online market in the spring of 1994. Users were self-selected, in that they participated in the survey of their own volition. These are the service providers whose data appears in this report:

In total, the survey received more than 12,000 completed responses. As the volume of  response varied from vendor to vendor, data were weighted to reflect the subscriber market share associated with each of the service providers at the time of the survey to give a more accurate national picture.

Some of the headlines from this report:

  1. The consumer audience for online services is broadening. The income levels of online users, as well as their age and usage patterns, are becoming more diverse, reflecting a growing acceptance of online services by consumers outside the traditional high-tech early adopters.
  2. Given this trend, it appears plausible that by the end of 1995, for the first time, consumers who have been active for one year or less will make up the majority of all consumer online users-a sea change in member composition in just three years.
  3. Online subscribers who also use the Internet represent a different user profile. Internet traffic is driven by users who are younger than traditional online subscribers.

It is fascinating to look at users from that period — more than 30 years ago from the date of this posting in 2022.

Speech at the 10th Annual Interactive Newspaper Conference

In February 1999, I gave a presentation to the the interactive newspaper group gathered in Atlanta, GA. It was a speech about what was going on at Central Newspapers and about the future of newspapers. Here’s a taste:

Another couple of interesting statistics is that in less than a dozen years, in 10 years, everybody under 50 will be computer literate. We’re all basically computer literate here; and obviously, the generations coming behind us are all computer literate. And even scarier is that by 2010, everybody under the age of 21 will not knows a world without the Internet. To us, some grey hairs in the room, along with myself, is that we can remember, we don’t necessarily like to remember, hot type and cold type and all that.

Here’s the full speech transcript 10th Annual Interactive Newspaper Conference_1999