Convergence and the Corporate Boardroom

In early December 2002, I published an article for Poynter Online based on a speech I gave at the opening of Newsplex, a prototype newsroom of the future, at the University of South Carolina. Newsplex was a cooperative project between private and public media organizations and academia at the USC’s College of Mass Communications and Information Studies.

My topic was convergence and the changing media corporate culture. I talked about how before convergence can succeed in the newsroom, it has to be adopted in the boardroom, where major cultural and business changes are also needed.  Here’s a taste of the article:

The bigger issue isn’t whether we can change the corporate culture of the boardroom to embrace convergence. Rather, it’s the need to focus on learning and adjusting the characteristics of the entire organization.

With education we can affect the learned behaviors of the media industry’s leaders, its journalists and other workers.

And when I talk about the media industry leaders, I am not talking about just the people who sit in the boardrooms. Leadership includes managers and staff members, who actually can be more influential than their bosses.

Come Together: Defining the Complementary Roles of Print and Online

In 2001 I worked with the Newspaper Association of America’s circulation federation to develop a report on how print and online departments could work together to further the sales of subscriptions.  Working with me on the project was my consulting partner at that time, Leah Gentry.

From the report’s opening:

… the NAA Circulation Federation began looking at how consumers use print and online news sources and how their choices affect our business. We began looking at the challenges and opportunities both media would encounter as this new consumer channel developed.

Here’s what we wrote for the introduction to the report, which runs 72 pages.

Newspaper marketing executives confront more challenges and opportunities as the media landscape evolves at an ever-increasing pace. No longer can our audiences be solely identified as newspaper readership; online also is becoming an important path for customers to access news and information. As our customers select from an increasing number of routes to us, we conversely enjoy expanded opportunities for marketing to them through multiple routes and for using each platform to strengthen its siblings.

When we wrote the report, pay walls and online subscriptions were just a glimmer on the digital horizon.

The report is too large to load here, so I’ve put in my SlideShare account.
1994-era Poynter memo proposing a seminar on the first 10 years of news on the Web

Proposal For the Web+10 Seminar at Poynter

This is an interoffice memo I wrote at the Poynter Institute in January 2004, proposing a seminar to mark — and, more usefully, to learn from — the first 10 years of news on the Web. It went to Karen Dunlap, Janet Weaver, Paul Pohlman, Bill Mitchell and Al Tompkins, with copies to a number of colleagues working on Poynter Online and News University.

The premise was simple:

Anniversaries are important. We mark milestones so we can celebrate the past and look towards the future.

I laid out a short list of the dates that felt like the founding moments of online news: Access Atlanta launching on Prodigy in March 1994, the Raleigh News and Observer’s NandoTimes in July 1994, Poynter going online with a BBS in December 1994, Mercury Center Web in January 1995 (“complete with advertising”), USA Today’s dial-up service in April 1995, and the announcement that same month of New Century Network by eight major newspaper publishing companies.

But nostalgia wasn’t the point. What we had come to accept as conventional wisdom by 2004 had been paid for the hard way:

What we take as “conventional wisdom” however, did not start out that way. Hard lessons were learned. These lessons provide the foundations for the development of a new form of journalism and a new type of information medium.

The proposed format borrowed from Poynter’s “Planning Your Election Coverage” seminar — a mix of industry leaders and working managers, plus some of the pioneers of the field as participants and speakers. The session ideas ranged from the evolution of journalism on the Web to what readers actually wanted from news sites, convergence, the new EyeTrack research, credibility and ethics, changing media habits, “Sight and sound: the emerging Web senses,” and the interactivity challenge I titled “You provide, but I drive.”

I also wanted the seminar to be more than a room in St. Petersburg. The idea was to extend the conversation before and after the in-person meeting using News University as a platform, carry the teaching into Poynter Online, and possibly publish a special Poynter Report as a handbook “to guide online journalism into the next 10 years.”

The postscript is my favorite part of the memo. Just after I finished writing, Robin Sloan posted an item to Convergence Chaser about New York Times Digital CEO Martin Nisenholtz speaking about… Pong. Nisenholtz argued that nytimes.com would evolve

from sorting, distributing and making accessible content created principally for other formats, to creating content that is native to the computing world from which we evolved.

My reaction, in the memo: we needed to bring him to Poynter to explore what “native content” meant for journalists and journalism.

Reading this now, the milestone list looks impossibly early and the questions look impossibly current. We’re well past Web+30, and we are still arguing about credibility, about who drives the experience, and about what content native to a new platform actually looks like — only now the platform is generative AI rather than the browser.

Opening slide from the 2002 Journalism & Technology, Linked Forever presentation greeting a Danish audience with "God Eftermiddag"

Journalism & Technology, Linked Forever Presentation

This is a presentation I gave to the Centre for Journalism and Further Education on Sept. 23, 2002. The opening slide greets the audience with “God Eftermiddag,” so I was clearly speaking to a Danish room. At the time I was Managing Director of Finberg-Gentry, the Digital Futurist Consultancy, a Presidential Scholar at The Poynter Institute and a Senior Fellow at the American Press Institute’s Media Center.

The purpose, as I laid it out early on, was to help the audience think about the future: how journalism is shaped by technology, how consumers drive technology, and how journalists need to position themselves regarding technology. My argument was that journalists could no longer treat technology as somebody else’s department.

For decades, journalists had little reason to pay attention to technology… The pace of change was slow. 50 years between innovations. Hot type to cold type. Letterpress to offset. Today, the pace is much faster. 20 years or shorter…

I split the disruption into two buckets. Internal: how we do business. External: what is our business. And I was blunt that the external questions mattered more, because our industry was at what I called an “inflection point.” I leaned on the Marshall McLuhan line that has never stopped being useful:

“We see the world through a rear-view mirror. We march backwards into the future.”

Much of the middle of the talk was a tour of devices and delivery: broadband going mainstream in the U.S. and accelerating in Western Europe, information devices wired and wireless, the smart phone as “a telephone with an operating system,” the first generation of reading devices — Softbook, E-Reader, RocketBook — plus NewsStand and Zinio, the coming TabletPC from “those fun folks up in Redmond, Wash.,” home gateways, personal video recorders, IBM’s MetaPad, the OQO, E-Ink displays and IBM’s e-newspaper mockup. I also included my caveat that not all technological changes are valuable, and that convergence might be an example of value that isn’t clearly understood.

Woven through the slides were five questions for the audience, and the third one is the one I’d still ask today:

While the paper might not disappear from newspaper, what happens if those who read it on paper disappear?

The last third of the presentation was the part I cared most about: a method for deciding what to do. The Technology Prioritization Matrix, copyrighted by The Digital Futurist Consultancy, simplified the decision to two criteria — consumer value, and expense and effort — with a list of internal questions (productivity, training, skills alignment, probability of success) and external ones (revenue potential, market share, customer adoption). The point was that not every project with a “gee whiz” factor returns value to the consumer or the company, and that there would be no single leap to the new world. I closed with four technology rules, including one I’ve repeated many times since:

Experiments cost money; doing nothing costs even more

Reading this in 2026, the specific hardware is a museum tour — most of those reading devices are gone, and the ones that survived didn’t look much like the mockups. But the framing held up better than the gadgets: consumers drove the fundamental changes, adoption took longer than predicted, and the newsrooms that waited for certainty paid the higher price.

Scanned pages of Stephen Quinn's paper "Media convergence: Implications for journalism education" from Australian Studies in Journalism, 2001-02

Media Convergence and Journalism Education, 2002

This is Stephen Quinn’s paper “Media convergence: Implications for journalism education,” published in Australian Studies in Journalism, Number 10/11, 2001-02, from the School of Journalism and Communication at the University of Queensland. Quinn was then director of the Center for Media Training and Research at Zayed University in Dubai, and he surveys what was, at the time, the newest idea in the newspaper business: the notion that one reporter’s work should appear in print, on the Web, on radio and television, and eventually on a mobile phone.

The paper takes its starting point from the IFRA/WAN “Beyond the Printed Word” conference in Amsterdam in October 2000 — a gathering of nearly 500 senior newspaper managers from more than 40 countries. I was one of the two conference chairs, which is how I turn up in the text and in the references.

The other conference chairperson, Howard Finberg, pointed out the publishing industry’s strength was its staff, and these people would be “called on more and more in this multimedia, multi-task newsroom” (Finberg 2000).

The bibliography entry is a small pleasure to find in a scanned journal two decades later:

Finberg, Howard (2000), The Digital Futurist Consultancy <www.digitalfuturist.com>. [Finberg’s paper was “Classified: Cannibalism or growth impetus”.]

Much of the paper is case studies: the Tribune Company’s three models of “multiple-journalism” at the Chicago Tribune, the Orlando Sentinel and the Tampa Tribune, as described by IFRA’s Kerry Northrup; the Turun Sanomat operation in Finland; Ming Pao in Hong Kong; Singapore Press Holdings; and the Australian cross-media ownership debate. Quinn also gives space to the skeptics, including Walter Kiechel of the Harvard Business Review, who argued news was far more “medium-specific” than the convergence enthusiasts believed.

The section that has aged best is the one on education. Northrup frames the problem as a chicken-and-egg relationship between the schools and the industry:

“Do you train journalism students for the jobs that exist today so that when they graduate they can be employed? Or do you train people for the skills that they’re going to need in the news organisation tomorrow so that when the newspapers come along and say ‘we need a new generation of journalists’ they have people to pick from?”

And John Pavlik, then executive director of the Center for New Media at Columbia’s Graduate School of Journalism, argues that most American journalism programs were still organized along “early twentieth-century technological lines”:

“Rather than learning to be newspaper, magazine, television, radio or online reporters, they should simply be taught to be journalists working in a digital age” (Pavlik 1998).

Quinn’s conclusion is blunt — “Convergence is inevitable” — and his prescription is training, on the theory that news organizations would have to spend money teaching their own staffs, and that journalists would need to embrace what he calls lifelong learning.

That last point is why I’ve kept this one. The training gap described here is precisely the problem I spent the following decade working on at the Poynter Institute, building News University as a way to deliver journalism training online, affordably, to people who were never going to get to a week-long seminar in Reston or St. Petersburg. The industry’s appetite for paying for that training turned out to be a lot smaller than the industry’s appetite for talking about convergence.

Reading this in 2026, the vocabulary is what dates it. Nobody says “convergence” or “multiple-journalism” anymore, because the argument is over — every newsroom is multi-platform, every reporter shoots video, and the mobile phone Quinn treats as an emerging distribution channel is now the primary one. What did not get settled is the harder question underneath: who pays to teach people the work, and whether journalism schools train for the job that exists or the one that’s coming. Substitute “AI” for “XML” in these pages and the debate reads as current.

Tearsheet of the September 17, 2001 E&P Technical column headlined "Circulation link remains rusty" about the convergence gap between print and online subscription systems

Circulation-Web Link Remains Rusty, 2001

A column I wrote for E&P Technical, published September 17, 2001, under the headline “Circulation link remains rusty” and the deck “The great convergence gap: Few connect online and print subscription systems.” The argument: while the industry’s convergence conversation was focused on sharing editorial resources across print, broadcast, and online, a bigger opportunity was being ignored — connecting newspaper subscriber-circulation systems to online e-commerce systems.

And while that’s a great thing, I think there is an even better convergence opportunity that’s being overlooked: linking newspaper-subscriber-circulation systems with online e-commerce systems.

The column drew on a then-newly released report from the Newspaper Association of America‘s Circulation Federation, “Come Together: Defining the Complementary Marketing Roles of Print and Online.” As the column disclosed, Finberg-Gentry, the Digital Futurist Consultancy, were consultants to the NAA on the project. A survey of 290 circulation managers supplied the central number:

Only 7% of those responding said their online and print subscriptions systems are electronically linked together. That leaves a whopping 93% “unconverged.”

What newspapers used instead was described as “a kludge of systems” — e-mail to the circulation or online department, sometimes printed out and retyped into the circulation system by customer-service agents. The column singled out one practice as the worst case:

The worst example is the kind of site that requires online customers to write down the customer-service telephone number, move away from their computers, and phone the newspaper to request subscriptions

The disconnect held across all circulation size categories, from the smallest papers to the largest. The column identified a twofold dilemma: little internal demand for a fully integrated customer-service solution (papers “can’t measure what they are missing,” making ROI hard to build), and the fact that most circulation-management systems were “home-grown” and would take resources to upgrade or replace.

The underlying problem was framed as a difference in premise between the two kinds of systems:

Many circulation systems are built on the premise of “delivery-list management”; Web e-commerce systems are built on the idea of “customer management

The recommendation was for circulation managers to build complete customer-management systems — tracking, for example, who is a subscriber and a frequent user of classified ads, or who has requested information from the Web site and is a Sunday-only subscriber — to support loyalty programs and upselling. The column also called for better communication between newspapers and their technology suppliers, arguing vendors needed to re-engineer away from legacy technology and toward the Internet as their platform.