Traveler’s Gazette Fax Experiment, 1995

Some times it was fun to experiment.  In 1995, Phoenix Newspapers created a fax publication call the Traveler’s Gazette. The fax was sent to hotels that partnered with the paper. The hotel would copy the fax and distribute it.  The purpose of the two-page publication was to help visitors have a better time and provide a way for advertisers to reach those consumers.

Of course, this was also about the time that online would start to grow so the experiment was just that.

The benefit that the project provide was simple — an opportunity to think about serving a market outside of the newspaper readership.  The project was the idea of Dave Gianelli.  Dave and I worked on a number of new media projects during the late 1990s.

The Traveler’s Gazette was low-tech innovation that would help lay the groundwork for AzCentral’s launch later that year, as Phoenix Newspapers explored more scalable, digital ways to reach new audiences. The focus on travel was one of the early pillars of AzCentral. It’s online area for visitors to Phoenix and the Valley of the Sun was very robust.

I sent a copy of the Traveler’s Gazette to Randy Bennett, the Newspaper Association of America’s new media director.

Here’s a part of what I wrote.

This publication is sent to PNI’s hotel “partners” (current count is more than 30) six days a week early each morning. PNI considers the Traveler’s Gazette to be the essential two-page guide to events and activities in the Valley. Much of the material is pulled from existing resources within the newsroom and assembled by clerks.

One example of an advertiser was a real estate company targeting those visitors who might want to move to the area.

Editor & Publisher clipping from December 17, 1994 describing the Traveler's Gazette fax newsletter faxed free to Phoenix-area hotels

Editor & Publisher Covers the Traveler’s Gazette Fax Newsletter, 1994

A short item by M.L. Stein in the December 17, 1994, issue of Editor & Publisher, headlined “Phoenix papers’ fax free guide to guests in 20 hotels,” describes the Traveler’s Gazette, a two-page newsletter produced by Phoenix Newspapers Inc. and handed to guests checking into Phoenix-area hotels.

The newsletter carried news briefs compiled from the Arizona Republic and Phoenix Gazette, along with information about area restaurants, tours, entertainment, TV highlights, and nearby family outings with maps included u2014 plus an Airport Outlook column reporting weather at various U.S. airports and a box promoting the papers’ Pressline audiotex service.

The article credits the origin of the product to a pair of Phoenix Newspapers staffers:

Lavelle said that last spring Howard Finberg, senior editor/information technology, and Dave Gianelli, new ventures/project manager, hit on the idea of offering current daily information on what’s going on around town to hotel and resorts for distribution to their guests each day.

Chris Lavelle, associate editor/special sections and a member of the development team, described the early steps:

“They ran the idea by a couple of hotel managers, who agreed to look at a prototype and consider testing it with their guests.”

According to the item, a test phase began the previous May with four hotels; content was adjusted over the summer based on feedback from guests, concierges and hotel management, and time was spent refining the information-gathering and fax systems. At the time of publication the newsletter was faxed free via modem to 20 hotels, mostly in Scottsdale, reaching more than 4,000 guest rooms. Some hotels delivered it with a complimentary newspaper; others made it available at check-in. Presentations were being made to additional hotels.