A column I wrote for Editor & Publisher, published December 10, 2001, under the headline “Info highway no news speedway” and the subhead: “Readers want sites to break the news; online staffers want to break for lunch.”
The piece takes up the old tension between speed and accuracy and argues that online publishing has made it harder to resolve, because its deadlines are “neither fish nor fowl” — broadcast immediacy combined with words and pictures that linger on screen the way print does.
It cites the Online News Association‘s forthcoming “Digital Journalism Credibility” study, which found that the online public ranked timely information as the most important factor in judging the credibility of a Web news site, but ranked accuracy, completeness, and fairness first when judging an individual news story:
So, like the journalists, they want it both ways.
The column also notes Pew Research Center for People and the Press findings that two-thirds of the public were more generally interested in news than before the Sept. 11 attacks, and that 13% were using the Internet as their primary source for news about the war on terrorism.
The challenges for companies publishing in both print and online, I wrote, came down to the same three issues that had been “bewitching publishers for decades”: people, process, and technology. One online editor described the roadblocks this way:
Our systems don’t ‘talk’ to each other … unless we develop our own Web-based tools to bridge the gap. We have to do lots of dual publishing, often entering the same text, photos, video, etc., multiple times. No one in our print or broadcast newsrooms can update online, so during off-hours, all-staff meetings, etc., we are only as fast as it takes to reach someone.
The column closes on the one problem technology can’t solve — newsroom culture — quoting another online editor:
The biggest challenge is convincing the reporters that breaking news takes a higher priority than lunch with a friend or a workout at the gym. The around-the-clock publishing cycle still is a difficult concept to communicate and enforce.
The tagline at the end notes that I was then managing director of Finberg-Gentry, the Digital Futurist Consultancy, and would begin a term the following month as a Presidential Scholar in Residence, focusing on new media, at the Poynter Institute in St. Petersburg, Fla.